Properties5
TypeArticle
Authorkqr
DateJun 26, 2023
URLhttps://two-wrongs.com/a3-avoid-memos-with-an-agenda
Note createdJun 26, 2023

rw-book-cover


Here’s how to describe a problem exhaustively: • Start by describing the standard condition; what are things supposed to be like normally? State it from the customer’s point of view. • Then describe the current condition. Since we think there is a problem, the current condition must be deviating from the standard condition. Point out the gap between the current condition and the standard condition. • Explain how important it is to solve this problem, and why specifically now is good timing for it.